What information is measured during the "Measure" step of the SIR Customer Adoption Journey - Modernize Maturity Level 2?

The "Measure" step of the SIR Customer Adoption Journey, particularly at Modernize Maturity Level 2, focuses on evaluating performance based on the effectiveness and efficiency of incident handling. Measuring the number of incidents closed over trends is particularly relevant because it provides insight into the team's responsiveness and effectiveness in resolving security incidents. Analyzing this metric helps organizations understand their incident response capabilities over time, assess improvements, and identify patterns that can guide further enhancements.

This kind of data allows organizations to evaluate their operational performance, spot areas that may require additional training or resources, and ultimately improve their incident response process. Insights gained from this measurement can lead to data-driven decisions that enhance overall security posture and improve customer confidence in the organization's incident response protocols.