What is a key focus of training for the incident response team?

The emphasis on hands-on practice in responding to security incidents is crucial for an incident response team. This training approach allows team members to simulate real-world scenarios, which helps them develop the skills and knowledge necessary to react swiftly and effectively to actual security breaches. Through practical exercises, team members can enhance their ability to analyze incidents, coordinate responses, and implement mitigation strategies under pressure. This experiential learning is essential because incidents often unfold rapidly and unpredictably, requiring a well-prepared team capable of making informed decisions in real-time.

In contrast, the other options, such as improving employee retention, enhancing customer service, and creating new marketing strategies, focus on areas that, while important for overall organizational performance, are not central to the mission of an incident response team. These activities do not directly contribute to the team's ability to handle security incidents effectively.