What is the third step of the SIR Customer Adoption Journey?

The third step of the SIR Customer Adoption Journey, which is configuring the system, involves making specific adjustments and setups within the security incident response framework to align it with the organization's unique needs and operational requirements. This step is crucial as it allows organizations to tailor the response tools and processes to function optimally within their existing infrastructure and workflows.

Configuration can encompass setting up alerts, integrating with existing security tools, adjusting protocols for incident management, and ensuring that the appropriate data is collected for analysis. Successfully executing this step provides a foundation that enhances subsequent phases, such as refining processes based on collected metrics and eventually measuring the effectiveness of the response strategies. Configuring rightly ensures that the organization is prepared to effectively respond to security incidents as they arise.

Other steps in the journey, like inventory and refine, focus on understanding the current state and making improvements, while measuring often comes after configuration and ongoing processes. Therefore, configuring is a distinctive and pivotal step in actively preparing for effective incident response.