Which step is the second step of the SIR Customer Adoption Journey?

The second step of the SIR Customer Adoption Journey is crucial for transitioning from initial preparation to effective deployment. During this phase, the focus shifts to executing the strategies and processes that have been designed. This is the point where the actual elements of the security incident response framework are put into action, ensuring that the system is operational and that stakeholders are engaged with the services being offered.

Launching involves testing the environment and the incident response procedures, confirming that everything is ready for real-world applications and ensuring all parties are informed and primed for their roles. This is fundamental to building confidence and establishing a solid response mechanism that can be relied upon when an actual incident occurs.

Other phases in the journey, such as inventory, refine, and connect, serve different purposes: inventory focuses on identifying and cataloging resources, refine involves adjusting and optimizing the approach, and connect is about building relationships with stakeholders. While these are important steps in the overall journey, they precede the actual launching of the incident response framework.